If you ask most people which companies are the most difficult to work with it is a sure bet that one or both of the above companies are mentioned. The problem is that both companies have services and products that most of us have deemed vital for our daily lives. Thus all of us are faced with the dilemma of utilizing the services and products of a company that is sure to raise your blood pressure if you have any dealings with them. From the author’s perspective, customer service is a misnomer when used in conjunction with either ATT or Comcast. However, it is not just the author’s opinion.
Consumer Reports gave AT & T its lowest rankings for its voice services as it is the only wireless carrier in the United States to receive below-average marks for quality and service. Verizon, T-Mobile and Sprint all received average or better marks, but once again the largest carrier was not up to par. The confusing thing is that AT & T also was found to have the most expensive coverage among all the major carriers as an average. Over 50,000 customers were asked to rank the major players in this field and AT & T consistently ranked at the bottom. In 2011, this survey was repeated and the rankings were even lower for AT & T.
In TV coverage, AT & T ranks even lower. Out of 817 comments regarding Uverse customer service, an overwhelming 766 comments were negative vs. a dismal 51 positive comments. Maybe it is time for AT & T to study the dynamics of their customer base. It is the author’s contention that if there is a viable alternative to AT & T, then customers will flock to the alternative rather than abuse themselves by dealing with a substandard company support system.
Comcast can also take a message from AT & T. Their customer satisfaction is now ranked at an all time low. According to the latest American Consumer Satisfaction Index not only is Comcast ranked at their lowest level only, consumers believe their customer service is getting worse rather than improving. The author would rather go to the dentist and have a tooth pulled than spend 30 minutes dealing with Comcast customer service!
Only the airline industry have average customer satisfaction levels below these two companies. In the author’s estimation, this is a slam to the airline industry. As a frequent traveler, the airlines do a much better job than either AT & T or Comcast.
Our next president of the United States must be a Republican. It does not matter if it be Newt Gingrich, Rick Santorum or Mitt Romney. It just cannot be Barack Obama! Our country cannot withstand the onslaught of another four years of the Obama administration. With businesses all over this country suffering and the future of our financial health at great risk, one must come to the undeniable truth that we must have a Republican in the White House to survive economically. Our standard of living has never been so poor. Our financial health has never been more tenuous. Our economy has never been so dependent on foreign oil and investments. We have leveraged the financial future of our children and grandchildren to simply survive in Obama’s economic mire.
However, it is not just the domestic finances that is the bane of President Obama. His naivety on the foreign policy of this country is downright dangerous. He purports he wants to be everyone’s friend an apologize for the sins of American. However, what other countries hear is his weakness and lack of policy conviction that is changing the dynamics of our world position and power. The situation in Iran is dangerous and his mixed signals are exacerbating an already volatile situation. Without a scintilla of doubt, Israel is our strongest ally. However, time and again Obama has decided to discount this vital ally in favor of empty promises from hostile nations. His plan for Afghanistan is to stick our tail between our legs and simply run. What does this say about all the brave young men who sacrificed their lives for our country? No- it is time to stop him in his tracks. We must have a republican conservative in charge of our country to restore our superiority in world respect and ranking.
Voters are deciding between the three main frontrunners in the Republican primary. The author has dwindling hopes that Newt Gingrich will be chosen. This seems to be a long shot. But regardless who the nominee is; we must rally behind him to overturn the disastrous efforts of Obama.
President Obama is my president. He is your president. However, he is a very poor representative for this great nation. We deserve and demand better. Let’s band together to make sure our next president is a Republican President!
My name is Gwen Johnson and welcome to my opinion blog. I have plenty of opinions as my friends and family will tell you. I will be writing on a lot of topics. I will write about world events, products, and even services that I try or use. World events will probably make up the bulk of my opinions. I also might discuss some websites that I find on the internet if I like their service. You can like or don’t like my opinion. Everyone is entitled to have their own. All I ask is that if you leave a comment on any of my blog posts, please be respectful. I respect everyone’s opinion and I just ask for the same courtesy. I do hope that you enjoy reading my blog and that you come back as often as you can. Thank you!